General Sales Conditions

Between

Vitafon Ltd
95 Wilton Road, Suite 3
London, SW1V 1BZ
United Kingdom

And

The customer

Introduction

Vitafon Ltd is a company specialised in high technology products an solutions. The company currently concentrates on Vitafon sales, along with the relevant accessories.

Vitafon Ltd sells at distance only, whether via the Internet (site or email). There is no physical 'shop' beyond Vitafon Ltd Internet sites.

Registered address:

Vitafon Ltd
95 Wilton Road, Suite 3
London, SW1V 1BZ
United Kingdom

London office (EU):
Vitafon Ltd
95 Wilton Road, Suite 3
London, SW1V 1BZ
United Kingdom

Telephone: +44 762 414 5383
Fax: +44 (20) 7900 2581
Email: sales@vitafon.biz

Registered No.: 6097196

Purpose

These sales conditions aim to define the terms of sale between Vitafon Ltd. and the customer. For the purposes of these conditions, a customer is any person who orders on the site, www.vitafon.biz, whether they be an individual or a company. If there are any other arrangements for certain customers, these will be specifically outlined. The customer accepts their own eligibility to enter into contract with Vitafon Ltd.

Application

These sales conditions determine the sale of products on www.vitafon.biz on the day the order was placed. If these conditions should vary in any way for a particular order method, these differences will be specifically mentioned.

Customer agreement

When the customer orders online, they must tick a box to show that they have read and accept the General Sales conditions. Purchases made by email also imply the acceptance of the present conditions. These conditions can be accessed directly from the website. They can also be sent by email.

Changes to the general sales conditions

The present conditions may be changed at any time. The customer is therefore advised to read them regularly. Each version of the conditions has a precise date and orders are therefore subject to the general sales conditions online on the order date.

Product characteristics

Vitafon Ltd. endeavors to present at least the essential characteristics of products on technical sheets.

The specifications are those provided by the manufacturers. Vitafon Ltd. cannot be held responsible in any case for erroneous data from the manufacturers.

Vitafon Ltd. also includes with the technical information links to articles concerning the product in question or to the manufacturers' sites. It is often possible to download manuals and software from such sites free of charge.

Unless otherwise stated, all products sold by Vitafon Ltd. are new.

The products on offer conform to current International legislation and norms.

Vitafon Ltd. endeavors to always provide a manual in the customer's language. However, in some cases it may be that the manual is only available on product's web site.

Reductions and gifts

In the case of reductions, only one is permitted per order. Several reductions cannot be claimed at the same time. The same applies for free products (a gift or a batch of gifts).

If a computer error leads to the duplication of reductions or gifts, the invoice will be blocked until payment has been adjusted or the order cancelled.

Free gifts are available while stocks last. If out of stock, Vitafon Ltd. reserves the right to replace a free item with another item of the same value.

Free gifts depend on the product purchased. These are listed on the product pages in question.

Vitafon Ltd. reserves the right to offer 'downloadable' gifts. In such cases the gifts are written in the form of a link received by the customer in their parcel. The customer will find guidance for downloading the gifts by visiting the web site specified on the invoice. Vitafon Ltd. is in no way responsible for any problems arising from downloading. If a problem should occur, the customer must contact the company concerned.

If the customer is entitled to a gift, they must make sure that they write it on the order form. Otherwise, they must contact Vitafon Ltd.'s customer service.

If the customer cancels gifts that Vitafon Ltd. offers on the order form, they will not appear on the invoice. As a consequence the customer will not receive the gifts and will not have the right to claim them in the future.

The customer cannot claim any reduction or indemnity if they refuse gifts which have been offered to them. Vitafon Ltd. pays all charges pertaining to these gifts including carriage costs.

Gifts are not guaranteed, and can neither be taken back, nor exchanged.

Prices

All prices are quoted in US Dollars excluding transport costs. You should bear in mind any administrative fees from your credit card company.

As manufacturer prices change constantly, all prices stated on the site are subject to modification at any time. They may also vary due to launch costs, promotions or sales.

Vitafon Ltd. accepts no responsibility for any pricing errors, whether these are typing errors or misquoted prices received from the manufacturer.

VAT

The ordered products are taxed at arrival at the local VAT rate. The VAT rate applied depends on the delivery country.

Customs

Customs charges may apply depending on the delivery country. Such charges and any administrative costs are at the expense of the customer. Vitafon Ltd.'s responsibility comes to an end once the product has been sent to the address given by the customer.

Transport costs

Transport costs are charged according to the weight of the parcel (wrapping and gifts excluded), the delivery country and the carrier chosen. They include insurance fees ad valorem. Transport may be offered free of charge as part of marketing campaigns.

Insurance

Vitafon Ltd. only sends parcels which are insured ad valorem. The cost of insurance is included in the transport fees.

Orders

Placing an order
If the customer is an individual, they can place an order with Vitafon Ltd. directly on the www.vitafon.biz site. When the customer places an order on the site, they fill in their contact details themselves on an appropriate form. The customer is advised to reread their form before validating the order. Vitafon Ltd. is not responsible for errors in the sending of emails or parcels due to badly filled-in forms.

Companies, committees, associations, organizations and retailers must open an account with Vitafon Ltd. before placing an order. In order to do this they may contact the sales team by online form or by email. They will be asked to provide documents showing their company name.

Confirmation
After the customer placed successful order on the site, an automatic confirmation email is sent to the address given on the form.

Cancellation
A customer may cancel their order at any time as long as it has not yet been processed.

Processing
As a general rule orders paid for by credit card are only sent out if all the items are in stock. If the customer orders several items and one is not in stock, the order is delayed, even if all the other products are available.

Product availability

Vitafon Ltd. works, depending on the products, on the base of a variable stock with suppliers or on special order. Products are available within the limits of Vitafon Ltd. stock or subject to availability from our suppliers.

Payment (Credit card or Bank transfer available)

Methods of payment
If the customer is an individual, the payment can be processed by credit card of bank transfer. The current only payment method is money wire transfer.

The customer guarantees that they have the necessary authorization to use the mode of payment chosen. For some payments, documents may be requested (photocopies of your passport, proof of address, etc.) If the transaction fails, the customer is requested not to place the same order several times but to contact Vitafon Ltd. who will do everything possible to find out what is happening at the bank.

Payment by online checks, Visa, MasterCard, Discover, American Express, Dinners, JCB and debit cards with the Visa and MasterCard logo
Vitafon Ltd. provides an instant pay system through our credit card processor 2CO. However this method isn't preferred because of higher product cost (as well as possible credit card transaction costs on the customer side). If you choose this payment method please consider reading 2CO rules on their web site.
Payment by bank transfer (preferred method)
The customer must give their customer number and ORDER ID on the transfer documents. The transfer charges are at the customer's expense. The goods ordered will not be sent by Vitafon Ltd. until payment has been received. If payment is not received within 25 days, the order will automatically be cancelled.

Bank Information

Bank:
Address:
SWIFT Code:
Bank Account Name: Vitafon Ltd.
Bank Account Number (IBAN):

Intermediary Bank Information (USA/NY)

Intermediary Bank:
Intermediary Bank Address:
Intermediary Bank SWIFT code:
Intermediary Bank ABA routing number:
Corresponding Account No.:

If payment is not received
Vitafon Ltd. reserves the right to refuse to process or deliver an order if the customer concerned has not paid all or part of a previous order or if a lawsuit is being pursued.

Anti-fraud testing

Vitafon Ltd. carries out security checks all orders. In this context Vitafon Ltd. may need to request any documents needed to unblock an order: proof of residence, photocopies of passport etc.

Ownership rights

Vitafon Ltd. remains the owner of goods delivered until they have been fully paid for by the customer. This does not, however, stop the customer from being responsible for loss or damage to goods once they have been delivered.

Invoice

The online order form filled in by the customer does not have the status of an invoice. Whatever the order and payment methods, the customer receives their invoice at the time of delivery in the parcel. Vitafon Ltd. keeps a digital copy of each invoice.

Timescale

Time taken for preparation
Orders placed on the Internet are collected each morning from Monday to Friday and the company therefore processes each day the orders received the previous day. The customer should allow for two days' preparation for their order (processing of the order, invoicing, preparation of the products and packing) before a product in stock paid for by credit card will be sent. Payment by bank transfer leads to further delay for invoicing due to processing and transferal time.

Time taken for transport
The advertised transport periods are those provided by the carriers and Vitafon Ltd. provides this information as an estimate only. If these estimates are not honored by the carrier, Vitafon Ltd. cannot be held responsible in any case. Vitafon Ltd. also warns customers that estimates do not include Saturdays, Sundays and Bank holidays. The client is reminded of the estimated timescale when the order is placed with the order form.

Time taken for delivery
If Vitafon Ltd. has the product in stock, the time taken to delivery can be calculated by adding the preparation period to the time taken for transport. If Vitafon Ltd. does not have the product in stock, an additional period for the product to arrive in stock must be added to the preparation and transportation periods. As soon as an estimated deadline has passed, Vitafon Ltd. will communicate a new estimate to the customer calculated according to the information the company has.

Dispatch

Packaging
Products to be sent are packaged according to material standards. The procedures and techniques used are varied to optimize packaging.

Confirmation
When the customer places their order on the site, they are sent an automatic email confirming that their parcel has been sent (as long as there is no error in the email address given by the customer on the order form).

Transport

Vitafon Ltd. uses FedEx and DHL for the international orders.

FedEx Express
Time taken for transport: approx 3 working days. Parcel tracking: www.fedex.com . Phone: 0800 123 800 You will receive a 12 digit tracking number in the dispatch email.

Shipping costs are calculated according to the weight of the ordered items.

Should you receive a damaged parcel, you must send the carrier a letter detailing the problem with confirmation of delivery within 2 working days. This letter should be sent by recorded delivery.

Tracking the parcel
The confirmation email sent to the customer includes the number of the parcel dispatched. With this number, the customer can track their parcel on the chosen carrier's website. Parcel tracking services are the carrier's responsibility. Vitafon Ltd. is not responsible for any errors which could occur on such sites or any bugs which could hinder the customer's access to information concerning their parcel.

Delivery

Destination
As a rule, products are delivered to the address indicated by the customer on the order form. If the delivery address differs from the invoice address, the customer must indicate both addresses on the order form and the parcel is delivered to the address specified.

Absence on the day of delivery
The carrier may put a note through the customer's door advising them of the attempted delivery and inviting them to contact the nearest post office or depot, or to contact the carrier to arrange delivery.

Late delivery
The parcel may not arrive at the date guaranteed by the carrier. If the parcel is very late, the customer may contact Vitafon Ltd. to open an inquiry to trace the parcel: it may be that it is lost.

Lost parcel
If the parcel is lost Vitafon Ltd. has to honor deadlines imposed by the carriers concerning the declaration of loss and refunding. Vitafon Ltd. will open a claim file and may need to request certain documents from the customer for this file.

Reception of the parcel
Parcels must be signed for. If the parcel is damaged, the customer must refuse it and record the details with the carrier. NB. The customer is also entitled to open the parcel in front of the carrier to check its content before signing the carrier's delivery form, any problem with the delivery should be written on the form.

Strikes
If the postal service or carriers go on strike or any other exceptional circumstances arise, Vitafon Ltd. will do everything possible to keep the customer informed of when the parcel is sent.

Satisfaction or refund procedure

Vitafon Ltd. gives a 7 day satisfaction or money back guarantee (7 clear days from the date of delivery to the postmark date on the returned parcel). The product must, however, be returned in perfect condition for resale, that is to say, wrapped in its original packing, complete, and undamaged. By 'product' we mean the whole product, that is, if the customer has bought a bundle pack and is not satisfied with one of the items, them must nonetheless return all the items in the bundle. Vitafon Ltd. reserves the right to return any Ltdomplete parcels to the customer.

Return is at the expense of the customer and as it is the customer's responsibility until it is delivered to Vitafon Ltd., the customer is advised to ensure that the packing is adequate to protect the product and that the parcel is insured. Vitafon Ltd. cannot be held responsible for any damage or problem brought on during transportation. Please note that if the parcel returns to us in a damaged condition, an appropriate sum will be deducted from the refund.

The customer must inform Vitafon Ltd. of their intention before returning the parcel. This can be done by e-mail or web site Contact Us form.

If a refund is to be made, this will be of the product value detailed on the invoice exclusive of transport costs. The customer will be refunded within 30 days of Vitafon Ltd. receiving the returned product. Refund methods differ according to the payment method used by the customer.

In all cases Vitafon Ltd. reserves the right to deduct the value of products used (video cassettes, ink cartridges, paper provided with a printer, video projector light, usage time for plasma screens etc.), damaged (broken lens cap, writing on the manual etc.), or missing.

Vitafon Ltd.'s return service does not deal with breakdown or malfunction. Any product returned for such reasons will be passed on to the After Sales Service and dealt with according to their procedures.

Finally, Vitafon Ltd. urges customers to make sure that no data is left in the product, particularly photos, videos, music, etc. Vitafon Ltd. cannot be held responsible for the loss of such data.

Damage

In the unlikely event you should receive your goods damaged we will arrange a replacement item for you. It is your responsibility to notify us within 72 hours of receipt that an item has been received damaged (please see risk below). To notify Vitafon Ltd. Customer Service of any damage to your products (s) please use the Contact Us form on the site.

Please check quantity of pieces delivered against the carrier's paperwork and note shortages against the carrier's documentation.

Risk

As soon as we have delivered the products to your door you, the customer, are responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Incorrect/ Non delivery

To notify Vitafon Ltd. Customer Service of any Incorrect or non-delivery of product(s) please use the Contact Us form on the site. If you receive incorrect goods it is your responsibility to notify us within 72 hours of receipt at which point we will make the necessary arrangements.

We can only accept liability for non-deliveries if we are notified within 3 days of the advised/anticipated delivery date. Any claim raised after this 3 day period will not be accepted and Vitafon Ltd. will be freed of all responsibility to the customer.

Guarantees

For more information, please see the After Sales Service page.

Contractual guarantee
All products sold by Vitafon Ltd. are placed under a contractual guarantee by the manufacturers of these products. The guarantee contract is established between the customer and the manufacturer by the act of purchase. The invoice and guarantee card serve as written proof. Furthermore Vitafon Ltd. provides internal guarantee card/warranty on each product we sell. Vitafon Ltd's guarantee/warranty supersedes original manufacturer's guarantee/warranty.

The duration and conditions of the contractual guarantee vary between manufacturers: the customer should make sure that they read and conserve the guarantee card in the packaging of their parcel.

As long as the product is under manufacturer contractual guarantee, any customer with a problem with their product must inform Vitafon Ltd. as a matter of priority. Vitafon Ltd. will advise the customer on procedure as sometimes it is the responsibility of the customer to send the product to the manufacturer, sometimes Vitafon Ltd. must act as an intermediary. Where Vitafon Ltd. acts on behalf of the customer in contact with the manufacturer, everything possible will be done to find a solution to the problem. Vitafon Ltd. is only the middle man between the customer and the manufacturer, however, and cannot be held responsible for any negative response from the manufacturers.

Products are sent to the manufacturers for an assessment which either sets the guarantee procedures in motion or refutes responsibility (in cases of impact, oxidation etc. - see the guarantee card). The decision is formalized by a document which, alone, indicates whether or not the repairs can be made under the manufacturer guarantee. This document is then sent to the customer to be accepted or refused.

If the assessment finds that the problem can be repaired in the context of the guarantee, the customer does not pay any repair fees. Only the sending of the product for repairs is at the expense of the customer and, in exceptional cases, the return fees if the product must be returned to a country other than the country of the order delivery (and in this case the customer will also have to prove purchase of the item to customs before it can be repaired).

An assessment which denies the contractual guarantee always costs the customer something.
- if the customer accepts the estimation, its cost is included in the price of the repairs.
- if the customer refuses, they must pay for the assessment and quotation established by the repairs centre as well as the cost of returning the item. The quotation cost is often a set price fixed by the centre concerned.

The time taken for repairs varies between different manufacturers.

Responsibility

Vitafon Ltd. is freed from its delivery obligations if circumstances are beyond the company's control.

Vitafon Ltd. refuses responsibility for inappropriate usage of products ordered by the customer.

Vitafon Ltd. will neither accept responsibility nor refund/compensate customers if products prove to be totally or partially unusable due to material Ltdompatibility.

Vitafon Ltd. will neither accept responsibility nor refund/compensate customers if products prove to be totally or partially unusable due to power supply Ltdompatibility or power supply misuse.

Sites linked directly or indirectly to vitafon.biz are not controlled by Vitafon Ltd. As a result the company accepts no responsibility for information published on these sites. Such links are provided only for convenience and do not imply any guarantee with regard to content.

Privacy protection

In accordance with the Computer technology and Freedom law, you are entitled to access computer data about you in our data base.

In order to exercise this right, you must only contact us by telephone or email and it would be our pleasure to address a copy of your data to you.

In addition, Vitafon Ltd. does not pass on ANY personal information concerning its customers to other companies.